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Dear Happy M5 Hosting Customer,<br><br>
<x-tab> </x-tab>First, let
me thank you for your continued trust in us to provide you with excellent
hosting services. Your referrals and compliments are greatly appreciated.
We will continue our effort to deserve and earn them both.<br><br>
<x-tab> </x-tab>We have
periodically sent our customers an e-mail from time to time, to notify
you of scheduled maintenance which may affect your service, improvements
in your service and other pertinent communication. I am writing to you
today to tell you about how we have improved the service you trust us to
provide you every day, as well as announce some planned
improvements.<br><br>
<br>
<b>For All Customers:<br>
</b><x-tab> </x-tab>The
Data Center is currently served by 7 Gigabit and multi-Gigabit fiber
providers, and even more IP providers, all routed using technology that
improves performance of BGP by up to 50%. This is about to improve with
the addition of private peering agreements between our Data Center and
120 new networks. These agreements will be coming on line over the next
few months... some are already in place. These private peering agreements
will connect us directly to content rich and user rich networks such as
Microsoft, Google, New Edge Networks, Deutsche Telekom, Akamai, China
Telecom, and others. These private connections mean that traffic between
our network and the peer will not normally need to go across the public
Internet (routers that are beyond our control). Instead, most of these
connections will be direct Gigabit connections. The result is reduced
latency and increased reliability. In the event that the private network
connection is down or experiencing difficulty, the traffic will go across
the Internet as it does now. We will share more on this upgrade in the
coming months.<br>
<x-tab> </x-tab>We will
also be putting up a web page, "What people are saying about
us". This page of references and testimonials will be linked to from
every page on our web site. This will likely give it a Google Page Rank
of 4 or better. Any page this page links to will almost certainly be
found by Google if it isn't already. I bring this up, because we will
link to your site if you offers us a testimonial. This isn't a bribe for
a good testimonial, it's intended to help motivate you write any honest
testimonial and to help promote your web site by linking to your web
site. We have received some great testimonials already... totally
unsolicited. Just send those testimonials to myself or to
sales[at]m5hosting.com.<br><br>
<br>
<b>For Dedicated Server Customers:<br>
</b><x-tab> </x-tab>Due to
our steady growth, we recently signed the papers to increase our total
rack space by another 100% (50% immediately and another 50% later this
year). In addition to this growth, we will be making improvements in
network infrastructure.<br>
<x-tab> </x-tab>While all
servers are currently connected to 100Mbps switch ports and are not
throttled in any way, we will be upgrading the core switching to Gigabit
Ethernet and all of the uplinks between aggregation switches and the core
switch to Gigabit Ethernet as well. This will allow multiple full speed
transfers between servers in different racks without affecting other
traffic. We have not yet detected any case where this has been a problem,
but as some of our customers are growing and may have servers in
different racks, or that may be backing up their servers to systems in
other racks, this upgrade will keep bulk transfers between racks from
affecting other traffic. This upgrade will take several small steps to
complete. The new Gigabit core switch hardware has arrived and we expect
to make a maintenance announcement shortly.<br><br>
<br>
<b>For Shared Hosting Customers:<br>
</b><x-tab> </x-tab>You
may already be happy with the Webalizer statistics for your web sites.
But, we have improved them anyway. We have increased the number of
"Search Strings" that appear in the statistics from 20 to 50.
Additionally, ALL of the search strings used to find your site are
available by following the "View All Search Strings" link at
the bottom of the Search String section of your statistics. This upgrade
will help you learn how people find your site in greater detail, and
learn how your marketing efforts are working.<br>
<x-tab> </x-tab>You can
see your statistics at
<a href="http://" eudora="autourl">http://<your</a>
domainhere>/webstat or if you have SSL enabled your will be at
<a href="https:///" eudora="autourl">https://</a>
<yourdomainhere>/webstat<br><br>
<x-tab> </x-tab>Thank you
again for your continued trust in us to provide you with the best service
and highest quality technical solutions. If you ever have any questions
or concerns, anything at all, please just drop us a line at
support[at]m5hosting.com or sales[at]m5hosting.com.<br><br>
Sincerely,<br>
Mike<br><br>
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